Forwarding to your Personal E-Mail Account from your NeatClubs.COM E-Mail Account
You can easily forward any NeatClubs.COM provided e-mail address to your own personal e-mail account provided by your Internet Service Provider (ISP).
Forwarding your e-mail is our preferred approach since it is simpler, more reliable and your customers will not know the difference anyway! If you need us to host your e-mail for you, we can do this as well. (If you want to use our webmail we need to host the e-mail accounts ourselves)
You can use the Plesk interface to manage e-mail forwarding for each of your mail accounts yourself. If you are not aware of Plesk and would like a login, please contact support@neatworx.com and we will provide you with a user name and password to access your account.
About Outgoing Mail
Outgoing mail will require some special attention.
Let's say for example that e-mail to "fred@myclub.com" is being forwarded to your personal mailbox "fred@myisp.com"
This will work fine, but when we send e-mail from our personal account, we would like the option to send E-Mail from "fred@myclub.com" rather than have our users see that e-mail is coming from our personal ISP account.
This is accomplished in Microsoft Outlook (as an example) by configuring a second e-mail account in your Outlook Profile.
Select "E-Mail Accounts" under the "Tools" menu as shown and select "Add a new e-mail account" (depending on the version of Outlook that you are running these screens may look slightly different)
For your new account, you need to setup mail in exactly the same way as your existing account. If your existing personal account (fred@myisp.com) in our example is using the POP3 protocol, then select POP3 here as well.
Next, for your second e-mail account, change your name and e-mail address in the fields below so that they reflect the name that you want to send e-mail from (in this case fred@myclub.com. These are the fields under User Information - everything else in your second e-mail account should be setup exactly the same as your existing personal e-mail account.
You may then use the “Test Account Settings” button before clicking the Next button to verify whether everything is working OK.
With two or more e-mail accounts configured, when you are sending message in Outlook you will have the ability to indicate the account that you want to send from. If you want to send e-mail that originates from your club account (fred@myclub.com) you can do this, and of course you can also have e-mail originate from your personal account (fred@myisp.com) - this simple solution allows you to administer only one e-mail box for both personal and business / club related e-mail.
Note that some recipients of your e-mail will strictly enforce Sender Policy Framework records. If you are sending e-mail to people and they are frequently rejecting your e-mail as SPAM it may be that the SPF records need to be reconfigured on our DNS servers to authorize your ISP as being eligible to send e-mail on behalf of your domain. In cases where NeatWorx are managing the DNS records for you we can solve this problem for you.