How Customers can Update their Credit Card

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When customers register on your web-site and pay using PayPal, they may be provided with a PayPal account at the same time they register.

Their login will generally be their e-mail address.

The password will be a value that PayPal asks them to specify.

Most registrations are handled as a single transaction, but for subscription style payments that repeat, it is up your customer to make sure that they maintain a valid payment source to pay for the subscription over time. This can cause a problem when a credit card expires, and the PayPal account is left without a valid funding source.

Recommended Instructions to Customers on Updating their Credit Cards for Subscriptions

You can change the funding source of your subscription by following the steps below:

First log in to your PayPal account:

https://www.paypal.com

Now:

Part A. Adding or updating a credit card to your PayPal Account

To add a new credit card:

1.On the PayPal site, once you are logged in, click on the 'Profile' subtab
2.Choose the 'Credit Cards' link from the Financial Information column
3.If your subscription failed because you need to update your credit card expiry date, you may be able to update it by clicking the 'Edit' button next to it.
4.Otherwise, add a new credit card, by clicking on the 'Add' button
5.Follow the on-screen instructions to add the new credit card to your PayPal account

(remove an older expired credit card only after adding the new card)

Part B. Updating your PayPal subscription make use of the new credit card

1.On the PayPal, click on the 'History' subtab
2.Choose 'Subscriptions' from the drop-down menu
3.If you are looking for an annual subscription, change the "From" year to one year earlier.
4.Click the Search button
5.Find your subscription and click on its "Details" link. If you are having trouble finding it, you can do an Advanced Search for email address: paypal@organization.com by clicking on the Advanced Search on the left side of the History page -- just make sure to check the dates you are searching on.
6.Under 'Subscription Funding Source' choose your new credit card from one of the drop-downs.

Important Note: Please add your new credit card before removing your old one! If you remove your current credit card before adding the new one and changing the funding source on your subscription, then PayPal will cancel your subscription